Customer Testimonials
Efficient, knowledgeable and helpful. Rachel is easy to work with and a good communicator. Appreciate her help.
They are very good at what they do.and the agent who handled us was very exceptional.
Has the best service & service friendly I can always get in at the time I want
They made the experience very easy. Answered all my questions, allowed me to look and multiple options and didn't try to have me purchase things I didn't need.
They made the experience very easy. Answered all my questions, allowed me to look and multiple options and didn't try to have me purchase things I didn't need.
My experience was straight forward. No high pressure tactics. The sticker price is the sticker price. No room for negotiations. The process was easy enough.
Great He was knowledgeable and very pleasant to work with. Had a great experience Wonderful service
Jon was attentive to my requests and very informative. He was professional, courteous, knowledgeable and efficient. Well Done
Outstanding service was given throughout the entire visit, also was very pleasant and knowledgeable with answering all my questions
Good people to work with Helped me get through the process quickly and easily Took good care
Very nice service! ?? It's a nice place to bring my car and the service is great!!!
I drive across town just because of the great service Rachel provides. I highly recommend her!
Great customer service. Awesome and direct communication during the whole process. Friendly and enthusiastic. I appreciate the service
Great staff. No issues and nice facility. Rachel is always super helpful and takes good care of all my vehicles.
Daryl Robinson was very helpful salesman and was great to deal with him. Support carafe was great and also great help from a gentleman with all the settings on the dashboard n software
Excellent service as usual. The video is super helpful. Great staff and fast service at a reasonable price. What more could you ask for?
Always great to work with, keep you informed,I've never had issue with RD Honda that's why I keep coming back!
Very professional and friendly! Convenient appointment schedule and friendly atmosphere in the facility. Great! Great! ??
Dakota was wonderful to work with! Her communication was top notch and very responsive. We were traveling about 2 hours to look at a car and she sent videos that I asked for along with answering any questions I had before we made the drive. I highly recommend Dakota if you are looking for a vehicle.
I really appreciate everything they have done for me and being there me when I had an issue with my current truck and I love Ms Morals!
Very very good customer service.. very nice efficient and knowledgeable will highly recommend for service thank you Rachel
Always a great experience with Rachel! ???? to “ Always a great experience with Rachel! ”
Good communication. Focused on safety and value Friendly and honest Made my experience as pleasant as possible
Very clean, welcoming, and down to business. We really appreciated the efficiency and directness in the purchasing process.
Daryl did great!
It was easy to make an appointment. Having a specific customer service rep assigned to our vehicle was a nice feature.
Ive had my vehicle serviced with Darrow for 6 years now and let's say things have changed tremendously to the point I purchased a new Honda elsewhere. No loaner vehicles for clients, I paid for a repair that wasn't even an issue and it was just not the experience I had been used to. Sadly I am not sure if I would be continuing business with them in the future. It's a tough decision.
For the third time in my history of dropping off cars at Russ Darrow for maintenance...I had to go back as a warning light was on. They forgot to reset something.
Maddie was great. The video of the work being done was very helpful. I was in and out in an hour!
I recently purchased a Honda Ridgeline from Russ Darrow and had an excellent experience working with Derrick.
From the beginning, Derrick was professional, knowledgeable, and easy to work with. He took the time to answer my questions, kept the process straightforward, and never made me feel pressured. Buying a vehicle can sometimes be stressful, but Derrick made the entire experience smooth and efficient.
What I appreciated most was his responsiveness, honesty, and willingness to help throughout the process. He followed through on his commitments and made sure everything was handled properly from start to finish.
I would highly recommend Derrick ... Read More DealerRater - Jun 12, 2026
This is my first time ever dealing with a dealership and I must say they’re not bad at all. I give them a A+
Terrible The experience was terrible your new staff need to be trained better. The experience was terrible (terrible terrible) your new staff need to be trained better.
The car wash was broken. I wanted a car wash. But I always enjoy coming to my car serviced. Except for once, someone gave me an inaccurate evaluation on my brakes that could have cost me more than $400.00 dollars.
She was helpful and quick wit my service Very polite and took time to help me with my situation
Good reliable service. Vehicle was ready when promised. I would use their services again for sure.
Good reliable service. Vehicle was ready when promised. I would use their services again for sure.
I was helped with my problem. The General Manager made sure that all issues were resolved.
I made an appointment. The work was done timely and finished ahead of time. Good work.
It was my first time going through the process and Ed was extremely helpful. He initiated conversation and helped me gain confidence in the process. He offered a car wash and didn't push on upselling after I explained my divorce/money situation.
Prompt, friendly service with great expertise. Im very happy with this dealership and service operation.
Rachel did a great job of accommodating my daughter, shuffling her to work and back. Service on my vehicle was completed in a timely manner. Very satisfied!
Fast and very friendly she was the fastest service I’ve ever had in a long time
Jon and everyone in the service department is amazing. Highly recommend them to everyone I know!
Angela was so helpful and kind! I was worried that the service would take a while but I got everything done in less than an hour and Angela came to check on me a couple of times to give me updates. Wonderful experience!
from the time I walked in Daryl was amazing helpful out going made sure i got what I wanted we need more sell man's like that thank you so so much you are appreciated again thank you garitude
Daryl was the best, great customer service and helped make the vehicle buying process easy.
I brought my car in for service. The check engine light came on, so I brought my car in for service.
With my past experiences not being great, this was an amazing change. I had the best experience. I worked with Lesia and Josh. Thank you so much the great experience and I look forward to working with you in the future! I absolutely love my new lease as well!
Maddie was excellent. Made me feel confident that my needs were addressed and I appreciated her service suggestions. I am from the Quad Cities area and needed oil changed as I forgot to have my home dealership utilized. She is an asset to your company, One suggestion is to have the Technician speak more clearly as he video the under carriage of my car. Could not understand his explanations.
I was very impressed with the professional and the pleasant customer service I experienced. The wait was short and the waiting area was comfortable. They even had snacks for free. I would use this facility again for sure. Great customer service. Keep it up!!
Darryl was great to work with and everyone made everything so easy to get into the vehicle I wanted.
Lesia and George are simply amazing!!! The team that I worked with, including Mike and Bobby all showed exceptional courtesy. They are all professional and patient. Their knowledge and expertise was appreciated. It is evident that they value their customers. Thumbs up to Al and Josh too! Shout out to Rowley- he congratulated even when it wasn’t his sale.
I appreciated the pace and lack of high pressure tactics that I have experienced in the past when buy/leasing a car. Dakota explained the xxxxxxof buying a cerified used car with an extended warrantee. Really felt that she had our best interests at heart. The facility was very clean, and the staff we encountered were very nice and you could tell they are happy at their jobs. I do recommend this Honda dealership and Dakota as well!
I like everything about you place good service,but I don't like the manager!!!
Dealership always been good I can always count on Rachel to get my services done
Darryl was absolutely great at helping us get into my dream vehicle! Thank you again!
The service person when I came to the door opened it for me. They are nice to me.
The service person when I came to the door opened it for me. They are nice to me.
Derrick was really helpful, honest, and understanding with us. I would highly recommend Russ Darrow Honda and Derrick.
Quick, very clean and comfortable. Customer service are amazing Quick, very clean and comfortable. Customer service are amazing
Scheduling the recall was quick and easy. Also appreciate the video to walk through what was completed and any concerns.
Communication was great, Very good and professional. Lesia was awesome. She went out of her way to help with any questions i had.
Very good and professional. Communication was great, Very good and professional. Lesia was awesome. She went out of her way to help with any questions i had.
It was very good service. I would recommend you to my friends. See you next year.
Knowledgeable Did a good job knew what they were doing Was very pleased with their work.
It was good He took care of the oil change no problem he was polite knowledgeable
Great experience and friendly service
Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood latch was mid adjusted also. After repairs I had to drop the hood pretty high for it to latch, I readjusted back to normal on my own when I got home. Due to the problems at hand when I got my car back I'm worried other things are screwed up that I can't see unless I take the car back apart. Fingers are crossed no bolts or clips are ... Read More DealerRater - Jun 5, 2026
Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood latch was mid adjusted also. After repairs I had to drop the hood pretty high for it to latch, I readjusted back to normal on my own when I got home. Due to the problems at hand when I got my car back I'm worried other things are screwed up that I can't see unless I take the car back apart. Fingers are crossed no bolts or clips are ... Read More DealerRater - Jun 5, 2026
Tim in sales was great to work with! Made the whole process smooth
3 free oil changes but I get charged the last one. Didnt honor your end of the deal. Wont be coming back.
I feel like there’s no communication between the employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, they couldn’t figure out what was going on with my car. One time I came in for an oil/filter change, they told me I couldn’t have an oil change because it didn’t meet their requirement.
Professional and friendly Prompt service and no surprises Comfortable waiting area and good coffee Recommend
Very good overall. Maddie is like my car's pediatrician. She handled all of the activities from assessing the dashboard light and looking at the history files and suggested that my transmission is due and did all that needs to be taken care of in a seamless way. I also like the video they send when tech diagnosis and does multipoint inspection. The waiting area is clean spacious and the wifi is good so I can work while waiting. Maddie also made sure everything is done on time and very efficient from greeting the moment car enters to fixing to ... Read More DealerRater - Jun 4, 2026
Russ Darrow personnel are always very kind and crystal clear on what services you are getting and how long it will take. Maddie did a great job answering my questions. She also went above and beyond the call - I showed her a little plastic piece that popped out inside the car on the front passenger side under the dashboard. I couldn't figure out where it came from. She found where it fell off and snapped it back into place. I really appreciated that.
No surprises. I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience.
Friendly and knowledgeable staff that explained things well and diagnosed my issue. My only concern is the price of the spark plug repair.
I’ve always gotten great service at Russ Darrow. Rachel was fantastic, while we waited for a part to come in she gave me frequent updates and made me feel like me and my car were a priority. Thank you!
The service department is staffed with very knowledgeable advisors. Rachel is such a pleasure to work with. She explains things so well and patiently answered all my questions
Edwardo was great on the phone and in person. Service was good with prompt communication.
They were very helpful with my tire problem. They got me in quickly and did a grest job.
As soon as I pulled in to the service garage, Cruz was there to assist me. He was very friendly and asked me for my key.
Clean, friendly, prompt service. Rachel was friendly and good at her job. I appreciated the clean, comfortable waiting area while my car was serviced.
I appreciated the service the patients and fast efficient process. I got answers to all questions and Darrell was calm and efficient in helping me.
10/10 experience, very helpful. Great working hours, the much needed repair job was done perfect.
Very good I enjoy coming to have my car worked on because they take the time to explain everything to you
He was fine--just bothers me that I went in for an oil change and came out paying almost $300 in things that 'just had to be done'. I came because I had a complimentary oil change.
It was a very busy day, so our time was cut short, but overall it was good
Rachel is always a pleasure to work with. She's extremely patient and explains everything in detail while making it easy to understand.
Fast and very nice Got me in and out I will most definitely recommend them to a friend
My opinion is the staff makes the dealership what it is that being said russ darrow has got to be taken great care of the employees cause it's always a pleasure dealing with the staff
Tracy were able to get me what I liked and the pricing was right Excellent service done by Tracey
Great She was professional and very fast nice, friendly, very organized knew her stuff when it came to Sunbit
Christopher was an exceptional salesman who took a personal interest in my specific needs and spared no time or energy to accommodate exactly what I was looking for in a vehicle. He made sure everything was exactly what I wanted from start to finish.
Everyone is very friendly and accommodating-the time it took to service the vehicle was accurate and the car wash was much appreciated
It was a Great especially worker Rowley Clayborn. All the employee's showed great professionalism to us!
They were fast and professional and I got a brand new car 2026 I would recommend them